Frequently Asked Questions & Answers (FAQs)

Welcome to our frequently asked questions and answers page (FAQs). We’re excited to help you find and enjoy high-quality electric bicycles, scooters, and tricycles from top brands. This FAQ covers common questions in plain language. If you don’t see the answer you need, please reach out anytime at info@letsridebike.com or +1-831-231-9725. 

1. What is Let’s Ride e-Bike?
   We are a US-based online store that sells electric bikes, scooters, and tricycles from popular brands.

2. What products do you sell?
   Electric bicycles (e-bikes), electric scooters, and electric tricycles.

3. Which brands do you carry?
   We carry top, well-known brands. Availability can vary by product.

4. Where are you located?
   We operate in the United States and ship to customers in the US.

5. What is your website domain?
   Our website domain is letsridebike.com.

6. How can I contact customer support?
   Email: info@letsridebike.com
   Phone: +1-831-231-9725

7. What are your operating hours?
   Support hours are typically 9am–6pm local time, Monday–Friday. (We may respond outside hours as well.)

8. How do I place an order?
   Add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.

9. Do you offer gift cards?
   Yes, we offer digital gift cards for birthdays, holidays, and special occasions.

10. Can I track my order?
    Yes. After your order ships, you’ll receive a tracking number by email.

11. What payment methods do you accept?
    We accept major credit/debit cards and sometimes other options like PayPal. (Check at checkout for current methods.)

12. Is my payment information secure?
    Yes. We use secure encryption to protect your data.

13. Do you ship internationally?
    At this time, we ship only within the United States.

14. What is your standard shipping policy?
    We offer free shipping on orders of $200 or more. Orders under $200 ship for $50.

15. How long does shipping take?
    Typical shipping takes 1–5 business days after order processing.

16. What is order processing time?
    We process orders in 1–2 business days before shipping.

17. Do you offer free returns?
    Please check our current return policy on the Returns page for details.

18. How do I return an item?
    Submit a return request through our Returns process or contact support for help.

19. Are there restocking fees?
    We do not usually charge restocking fees, but some items may be charged a handling fee.

20. How long do I have to return an item?
    Our standard return window is stated in the Returns policy (often 30 days from delivery).

21. Can I exchange an item?
    Yes, you can exchange items by following the returns/exchange process.

22. Do you offer warranty coverage?
    Most products include a manufacturer’s warranty. Warranty details are on product pages.

23. How do I claim a warranty?
    Contact customer support with your order number and a description of the issue.

24. What if I receive a damaged or incorrect item?
    Contact us right away with photos of the damage or mismatch, and we’ll help.

25. Do you offer repair services?
    We don’t handle independent repairs; you would contact the manufacturer or a local service center. (We can guide you.)

26. How do I choose the right e-bike size?
    Refer to the size guides on product pages and our help articles. If unsure, contact us for sizing tips.

27. Are assembly tools and instructions included?
    Most bikes ship with basic assembly instructions; some assembly may be required.

28. Do you offer assembly services?
    We don’t provide in-home assembly, but some local shops offer assembly services. Check local options.

29. Can I test ride before buying?
    We don’t offer in-store test rides, but you can review specs carefully and contact us for guidance.

30. Do you offer financing?
    Financing options may be available through partner services at checkout.

31. How do promo codes work?
    Enter the promo code at checkout to apply the discount to eligible items.

32. Do promo codes work on sale items?
    Most codes apply to eligible items; some exclusions may apply. See the code’s terms.

33. Can I combine shipping with other orders?
    Orders are processed and shipped as they’re placed; combine at checkout if possible.

34. Do you offer corporate or bulk discounts?
    We can discuss bulk orders or corporate programs on a case-by-case basis.

35. How do I create an account?
    Click the sign-up option and enter your details to create a customer account.

36. Do I need an account to order?
    No, you can check out as a guest, but having an account makes it easier to track orders.

37. How do I reset my password?
    Use the “Forgot password” link on the login page and follow instructions.

38. How do I update my shipping address?
    Update your address in your account settings or contact support before shipping.

39. Do you store my payment details?
    We store only what is required for orders securely; payment details are handled by payment processors.

40. What if my product is out of stock after I order?
    We’ll notify you and offer options to wait, substitute, or cancel for a refund.

41. Can I cancel an order?
    You can request cancellation before it ships. If it has shipped, you’ll use the return policy.

42. How do I change my order after placing it?
    Contact support as soon as possible to see if changes can be made before shipping.

43. Do you offer black Friday or holiday sales?
    Yes, we have seasonal promotions and sales. Subscribe for updates.

44. What is your privacy policy?
    We protect your personal data and explain how we use it in our Privacy Policy.

45. Do you collect sales tax?
    We collect applicable US state taxes where required by law.

46. How do I sign up for email updates?
    Enter your email on our site or in your account preferences to receive updates.

47. Do you have a rewards program?
    We may offer loyalty or rewards programs; check our site for current details.

48. Can I customize an order?
    Some items allow customization; check product pages or contact us for options.

49. How do I care for my e-bike?
    We provide care guides on product pages—regular charging, cleaning, and checkups help.

50. How do I charge an e-bike battery?
    Use the included charger and follow the product’s battery guide; avoid extreme temps.

51. How long does a battery last?
    Battery life varies by model, usage, and terrain. Product pages list typical ranges.

52. Can I replace a battery myself?
    Some models allow battery replacement; follow the manufacturer’s instructions or seek professional help.

53. Is shipping insured?
    Yes, most shipments include basic insurance; you’ll see details at checkout.

54. Do you ship to apartments or gated communities?
    Yes, as long as someone can receive the package at the address.

55. Do you ship to PO boxes?
    We generally ship to physical addresses, not PO boxes.

56. Do you offer curbside delivery?
    Delivery options vary by carrier and product size; some large items require in-home setup.

57. Can I pick up my order in person?
    We are an online retailer and do not offer in-person pickup at this time.

58. How do I read the tracking information?
    Tracking shows where your package is and the estimated delivery date.

59. What if my tracking says delayed?
    Sometimes carriers have delays; contact us if it’s unusually late.

60. Do you ship batteries?
    Yes, many items include batteries; shipping follows safety regulations.

61. Are there hazardous materials restrictions?
    Some batteries can be hazardous; we follow carrier rules and packaging guidelines.

62. Can I extend a delivery window?
    Delivery windows depend on the carrier; we may offer options when scheduling.

63. What is your returns window?
    Return windows are defined in our Returns Policy (commonly 30 days from delivery).

64. Do I need to keep the original packaging for returns?
    Keeping packaging is often helpful but not always required; check the policy.

65. Do you offer exchanges for size or model?
    Yes, exchanges are possible within the policy limits.

66. What should I do if I receive a defective item?
    Contact us with order number and photos; we’ll arrange a remedy.

67. Can I order parts separately?
    Many items offer parts or accessories separately on product pages.

68. Do you sell accessories (locks, racks, lights, etc.)?
    Yes, we offer a range of accessories for bikes, scooters, and trikes.

69. Are batteries covered by warranty?
    Battery warranties vary by model; check the product page for details.

70. How do I know if an accessory fits my bike?
    Check compatibility information on the accessory page and product specs.

71. Can I upgrade or swap parts after purchase?
    Upgrades or changes may be possible through support, with pricing and compatibility checks.

72. Do you offer international warranty coverage?
    Warranty is usually valid in the US for US purchases; check the product’s warranty terms.

73. How can I leave a review?
    You can leave reviews on the product page after your purchase.

74. Do you publish test ride videos?
    We occasionally share product videos on our site or social pages.

75. Can I request product recommendations?
    Yes! Tell us your needs (terrain, rider size, budget) and we’ll suggest options.

76. What if I have a compatibility question for a bike?
    Share the model name and your use case; we’ll help verify compatibility.

77. Do you offer repair or customization tutorials?
    We provide guides and tips on our site to help with basic maintenance.

78. How do I disable cookies or manage privacy settings?
    You can manage cookies and privacy settings in your browser or our site preferences.

79. Do you offer price protection?
    We don’t have a standard price protection policy; contact us if you see a lower price elsewhere.

80. Can I cancel a backorder?
    Backorders can be canceled; contact support to process.

81. Do you provide a certificate of origin or authenticity?
    Product pages show brand provenance; we provide accurate branding details.

82. How do I know if a product is in stock?
    Product pages show current stock status; you can also contact support for real-time checks.

83. Do you price match?
    We sometimes offer price matching; ask support for eligibility.

84. How do I store my e-bike battery when not in use?
    Store in a cool, dry place and follow the product’s battery care guide.

85. Can I charge my e-bike at work?
    Yes, with the proper charger and outlet, following safety guidelines.

86. Do you offer a student or teacher discount?
    We may have special promotions from time to time; check the site or contact us.

87. How do I know if a product is safe?
    All our products comply with safety standards; read the product’s safety and usage instructions.

88. Do you provide product manuals?
    Yes, product manuals are available on each product page or via download.

89. Are there any hidden fees?
    Shipping is clear at checkout; taxes and any duties are shown where applicable.

90. How often should I service my bike?
    Routine checks are recommended every few months or after heavy use.

91. Do you offer a newsletter?
    Yes, subscribe to get news and promotions.

92. Can I get a duplicate invoice?
    Yes, contact support and provide your order number to get a copy.

93. How do I change my email address or contact info?
    Update in your account settings or contact support to assist.

94. Do you offer environmental or sustainability information?
    We strive to be environmentally responsible; product pages may note energy use and materials.

95. Can I request a brochure or catalog?
    We primarily operate online; digital information is available on product pages. We may provide PDFs on request.

96. Do you have a mobile app?
    We may have a mobile-friendly site or app; check the store page for availability.

97. What is your policy on counterfeit or suspicious activity?
    We take fraud seriously and investigate any suspicious activity with customers.

98. How can I provide feedback?
    You can email us or use a contact form on the site to share feedback.

99. Do you have a help center or knowledge base?
    Yes, we provide help articles and guides on the site.

100. What if I still have questions?
     If you don’t see your question answered here, please contact us at info@letsridebike.com or +1-831-231-9725. We’re happy to help and want you to feel confident about your purchase.

Thank you for checking our FAQs. We’re here to help you choose the right electric ride, understand our policies, and get your order smoothly from processing to delivery. If you don’t find the answer you’re looking for, please contact us anytime at info@letsridebike.com or +1-831-231-9725. Let’s Ride e-Bike is excited to serve you!